The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Experience the Best of the West with Princess. Just show up when you want to. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Princess USA does that now. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Is the app available in multiple languages? the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I am trying to upload my husbands passport and kids passcards and they will not load. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Won't load wearable page to order my items. Personalize your dining experience with Dine My Way reservations. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. You can even create an OceanTagalong that follows you throughout your cruise. How do I REMOVE this app! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. It appears not anymore. Walk along sun-kissed beaches in laid-back style. Enjoy Games Under the Stars, location-based scavenger hunts and other games. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Does anyone know how I can do this outside of the app? We'll see how it works once on board. The Medallion app opens. Started June 21, 2021, By Does anyone know how I can do this outside of the app? I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Click "get online now". How does the Medallion device help with guest safety? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The MedallionClass app puts everything at your fingertips I did sign on today and got the white screen of death. Inconsistent and does does not work with android smart phones. I have been on Medallion (ta && ta.queueForLoad ? Even when I put only my first name the blue save comes up, but does not save the info. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The booking number for our cruise has changed since installing the Medallion Class app. I have been trying since March to link my cruise in the medallion app. CC Help Jenn It just keeps downloading and never downloads. It crashes, it stalls, it randomly shuts down. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. If that photo does not match a guest during a purchase, the transaction will not be authorized. It took me two hours to enter our credit information and order our wearables. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Website: Visit Princess MedallionClass Website. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. It also offered a 4 or 6-top. (Only passport option). There are many android uses who will be able to help you (I'm an Apple kind of person). The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. HELP please, Your app will not accept my booking number please advise thankyyou. (My app issues didn't get fixed.) Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. If so, you would have historical records of personal information that should have been converted over to the MC App. Looking to avoid a crowd or standing in line? and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. The Medallion device contains no personal information but transmits an encrypted guest i.d. Medallion App stills has the old booking and ship. Now I am on board the Caribbean Princess. 3D printed wristband for Princess Medallion Class Cruises. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. The app crashes on open on my Galaxy S8. App is also up-to-date. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. So travel documents not accurate and unable to load credit card details. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. It says "INVALID VALUE" for my email address so the next button isn't accessible. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. App still crashes on my phone, but as long as I can get in somewhere, I am good. My upload of covid vaccination proof still says "waiting approval" after a month Ugh. R u sure you have placed the phone properly over them? My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Good to hear you finally found a way! I think this is down to semantics. This will be an interesting cruise in 5 days. I have uninstalled the app and downloaded the app. tried to upload Covid pass. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Even she had troubles. Then open a web browser and the page will launch. It keeps saying that these are pending and not acceptable. Concerned about how much you (and your family) have bought during your cruise? It's windows 7. The emergency contact for my travelling has been carried to my 'information'. I can't uninstall it and I want it GONE! Still no go! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Without that, you don't get very far. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. It keeps telling me to try again later. - Onboard Packages To use the MedallionClass app for check-in process you will need: booking number. There will also be how-to videos on the stateroom TVs. What do I need to get it to save the information? I have a receipt for it. Ann is my middle so my passport is correct I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Thanks. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. touch-free, thanks to MedallionPay. It is a pain to navigate and certainly not fit for purpose. I am unable to download my covid vaccination results onto the app. My booking and ship was changed to another ship and booking number. After downloading co ved images will not save. Try your partners phone also. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Give an option to put you in the queue and call you back when someone can help you. Thank you. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Enter your device passcode. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. (started several months ago). Tripadvisor staff removed this post at the original author's request. Will not let me save. My personal information appears to be incomplete. And they are the new kid on the block. There must be a easier way of checking in. I still don't see anything about choosing an arrival time but at least I'm in . Princess needs to do what airlines and many other companies do. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. You have a want not a need. Depending on your departure date, they might not respond for a while. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. The app won't load on our home computer either. App still crashes on my phone, but as long as I can get in somewhere, I am good. Which phone number did you call? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Cannot link my booking, the error is No booking number found. So if anyone else was having the problem I was just providing a non-Princess reason for it. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Passport GLYNIS BARBARA SALZER. . Not a happy 80 year old crappie!! Not worth the effort or worry. Its a bit like booking a restaurant then shopping and cooking your own food to take! That eventually went away. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. To do this, you can use Princess's Cruise Personalizer website. App still crashes on my phone, but as long as I can get in. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Looks like you should have the latest version of the App. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Started June 21, 2021, By I deleted the App from my Iphone and i-cloud and re-installed. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th I repeat, the Medallion does not hold any information. Booking name Glynis services, family and friends locator, ship navigation, interactive fun, and I believe they have the ability to make updates within the app on your behalf if there's an issue. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. I am currently using IPhone 11. Click on "Try our web version". There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It says "INVALID VALUE" for my email address so the next button isn't accessible. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Then ask the rep to set up your arrival time. Bottom line: It's not your job as a customer to find workarounds for their blunders. The App is very poorly written and takes an inordinate amount of system resources. My issue was that I could complete the checkin but it would not let me choose an arrival time. Previous message had wrong email address: Complete info but save remains grey and on closing all info on these pages is list. Why bother, just take it to check in. It's just, dammit! When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Will not save info. Update Princess MedallionClass to the latest version on PlayStore. CC Help Jenn Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. . Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I contacted the develoers listed at the Play store and they told me to check my free space. It links to the on board computer where all the information is stored. Looks like you should have the latest version of the App. Princess USA does that now. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Receive error message "something went wrong, try again later." Couldn't log in with password had to use book ref. The staff know nothing about it - why should they, as they don't work for Princess. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. The app crashes on open on my Galaxy S8. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It's just, dammit! What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings.